Education Institute: Roving Revitalization - Joan Giannone
Register early for this one! Joan has built in some pre-session work to customize the seminar and activate prior thinking about the topic.
Step 1: Information
• Two weeks prior to the session Joan will gather information by e-mail from registered participants about the status of their roving program, and the challenges they are facing in keeping it going. Joan will also ask for questions in advance, which she will address in a question and answer period, along with “live” questions.
Step 2: Pre-reading
• One week prior to the presentation Joan will send some pre-reading material about Pro-active Service and Roving
Step 3: Instruction / Audio Conference
• Roving Revitalization Audio Conference
Step 4: Follow-up
• Ongoing Reinforcement Through Communication and Reporting on Progress Towards Targets:
Who Should Participate:
- Library managers and supervisors responsible for the success of reference services in the library
- Libraries who have been employing roving techniques
The Key Benefits For Participants:
- Managers and Supervisors will have a better understanding of the obstacles to keeping a roving program going
- Specific, common obstacles will be identified and shared
- Managers and Supervisors will be able to use several actionable solutions, ideas, tips and suggestions to revitalize their Library’s Roving program
- Library Staff will increasingly get out from behind the desk more frequently, actively roving to provide pro-active customer service where and when it is needed
- Customers will express appreciation of the pro-active service and roving
Key Topics to be Explored:
Session contents will be customized based upon the findings from Step 1 and will include but not be limited to the following:
- Roving Update: Specific Information on how other Libraries in North America are Implementing Roving, and common challenges to keeping it going
- Summary report of findings from Step 1: participants’’ specific challenges (anonymous, of course)
- Analysis tool: reasons for non-performance (and what to do about them)
- Practical, actionable ideas and suggestions: ways to overcome these challenges and revitalize roving
- Explanation of the importance of follow-up, reporting, contests, observation etc.
- Very quick overview of M.A.P.H.A.T.© skills and training and why they help to keep Roving “alive”
- Question and answer period
- Invitation to continue dialogue in blog